Department: Registry
Hours: Full-time, 35 hours per week
Contract: Permanent
Salary: £25,642
About pointblank
pointblank is an award-winning music school based in London, Los Angeles, Ibiza, and online. The School specialises in Higher Education and short courses in subjects including Music Production and Sound Engineering, DJ Performance, Singing and Songwriting, Music Business, Software Engineering and Radio Production and Broadcasting.
As a TEF Gold-rated specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience. pointblank nurtures and supports students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Our degree courses are validated by Middlesex University, and we are expanding to meet demand as well as developing the course portfolio to meet the needs of our students.
About the role
The Student Experience Officer will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms. This position involves handling student queries and undertaking various administrative tasks assigned by the Student Experience Manager or Registrar. It includes responsively addressing phone calls from students, offering comprehensive support throughout their inquiries, and taking ownership of each query until resolution. The ideal candidate for this role is a confident and extroverted individual who takes pride in delivering exceptional customer experiences through friendly and empathetic problem-solving.